zh55 Privacy Policy – How We Handle Your Data

1. Who We Are

zh55 operates the online casino and sports betting platform accessible at zh55.net (the "Platform"). In the context of this Privacy Policy, "zh55", "we", "us", and "our" refer to the operator of the zh55 Platform. zh55 is the data controller in respect of the personal data you provide when registering for and using the Platform.

For any privacy-related queries, please contact us via the details in Section 13 of this policy.

2. Personal Data We Collect

zh55 collects the following categories of personal data from registered Players and, to a limited extent, from visitors to the Platform who have not yet registered:

3. How We Collect Your Data

zh55 collects personal data through the following mechanisms:

• Directly from you when you register a zh55 account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account information.
• Automatically via server logs, session cookies, and analytics tools when you access the Platform. This includes IP address, browser and device information, and navigation data.
• From third-party providers including identity verification services (when processing your CNIC and selfie), payment processors (when confirming deposit or withdrawal transactions), and fraud prevention services (when assessing account risk signals).

4. Purposes and Legal Bases for Processing

zh55 processes your personal data for the following purposes, each supported by an identified legal basis:

• Account Registration and Management – to create and maintain your zh55 account, enable login, and manage your wallet. Legal basis: performance of a contract.
• Identity and Age Verification (KYC) – to verify that you are who you say you are and that you are at least 18 years old. Legal basis: legal obligation; legitimate interests (prevention of underage gambling).
• Payment Processing – to process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported methods. Legal basis: performance of a contract.
• Fraud Prevention and Anti-Money Laundering – to detect and prevent fraudulent activity, bonus abuse, and financial crime. Legal basis: legal obligation; legitimate interests.
• Responsible Gaming – to monitor betting behaviour for signs of problem gambling, administer self-exclusion tools and deposit limits, and comply with responsible gaming obligations. Legal basis: legal obligation; legitimate interests (player protection).
• Customer Support – to respond to queries and resolve complaints. Legal basis: performance of a contract; legitimate interests.
• Marketing Communications – to send promotional offers, bonus notifications, and platform updates to players who have opted in. Legal basis: consent. You may withdraw consent at any time.
• Platform Analytics and Improvement – to analyse usage patterns and improve the Platform's performance, game selection, and user experience. Legal basis: legitimate interests.

5. Sharing Your Personal Data

5.1 Service Providers. zh55 shares personal data with third-party service providers engaged to support Platform operations. These include: identity verification providers who process your CNIC and selfie data; payment processors who handle deposit and withdrawal transactions; fraud detection services; email and SMS communication platforms; and analytics providers. All such providers are subject to data processing agreements that require them to process your data only on zh55's documented instructions and to maintain appropriate security standards.

5.2 Legal and Regulatory Disclosure. zh55 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory requirement. zh55 will, where legally permissible, notify affected Players of such a disclosure.

5.3 Business Transfer. In the event of a merger, acquisition, or sale of all or a material part of zh55's business, personal data held by zh55 may be transferred to the acquiring entity. Any such transfer will be subject to confidentiality obligations, and affected Players will be notified prior to their data becoming subject to a different privacy policy.

5.4 No Sale of Data. zh55 does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

6.1 Essential Cookies. zh55 uses cookies that are strictly necessary for the Platform to function, including session authentication cookies that maintain your logged-in state across pages. These cookies cannot be disabled without preventing basic Platform functionality.

6.2 Analytics Cookies. zh55 uses analytics tools to understand how Players navigate the Platform – which pages attract the most traffic, how long sessions last, and where Players encounter difficulties. Analytics data is aggregated and does not identify individual Players. You may opt out of analytics cookies through your browser settings.

6.3 Preference Cookies. zh55 sets preference cookies to remember your language and display settings between sessions. These improve your experience but are not strictly necessary and may be cleared via browser settings.

6.4 Managing Cookies. You can manage cookie preferences through your browser's cookie settings. Disabling essential cookies will impair your ability to use the Platform, including zh55 login functionality. Disabling analytics and preference cookies will not affect your ability to access games or process transactions.

7. Data Retention

zh55 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention obligations:

• Account and Transaction Records: Retained for a minimum of five years following account closure, in compliance with anti-money laundering and financial record-keeping obligations.
• KYC Documentation: Retained for a minimum of five years following account closure or last transaction, whichever is later.
• Support Communications: Retained for two years from the date of the last communication, to allow resolution of disputes and complaints.
• Marketing Preferences: Retained for the duration of the account and for two years following account closure, to evidence consent and honour opt-out requests.
• Technical Logs: Retained for up to 12 months from the date of creation, unless required for longer periods by a live investigation or legal hold.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Data Security

8.1 zh55 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, password hashing using industry-standard cryptographic algorithms, access controls restricting staff access to personal data on a need-to-know basis, and regular security assessments of Platform infrastructure.

8.2 While zh55 takes every reasonable precaution, no online platform can guarantee absolute security against all cyber threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, zh55 will notify affected Players without undue delay and will take immediate remedial action.

9. Your Data Rights

As a zh55 account holder whose data is processed by zh55, you have the following rights:

• Right of Access: You may request a copy of the personal data zh55 holds about you. Requests will be responded to within 30 days.
• Right to Rectification: If your data is inaccurate or incomplete, you may request that it be corrected. Identity data corrections may require re-verification of KYC documents.
• Right to Erasure: Subject to legal retention obligations, you may request deletion of your personal data. zh55 will inform you which data can be deleted immediately and which must be retained under applicable law.
• Right to Restriction of Processing: In certain circumstances, you may request that zh55 restrict its processing of your data while a dispute is resolved.
• Right to Data Portability: You may request a structured, machine-readable export of personal data you have provided to zh55.
• Right to Object to Marketing: You may withdraw consent to marketing communications at any time. Opt-out requests are processed within 48 hours.

To exercise any of the above rights, contact zh55 via live chat or support email. zh55 may require identity verification before fulfilling a data rights request.

10. Children's Privacy

The zh55 Platform is strictly for users aged 18 and above. zh55 does not knowingly collect personal data from any person under the age of 18. If zh55 discovers that it has inadvertently collected data from an under-18 user, that data will be deleted and the associated account closed immediately. If you are a parent or guardian and believe your child has registered on zh55, please contact support immediately so the account can be reviewed and closed.

11. International Data Transfers

zh55 operates internationally, and your personal data may be stored on or processed by systems located outside Pakistan. Where such international transfers occur, zh55 ensures that appropriate safeguards are in place to protect your data at a standard equivalent to the protections described in this policy. These safeguards may include standard contractual clauses in agreements with service providers, or equivalent transfer mechanisms recognised under applicable data protection frameworks.

12. Changes to This Privacy Policy

zh55 reserves the right to update this Privacy Policy at any time to reflect changes in its data practices, legal obligations, or Platform features. Material changes will be notified to registered Players via the email address on file not less than 14 days before the updated policy takes effect. Your continued use of the zh55 Platform following the effective date of any update constitutes acceptance of the revised policy. Where changes require fresh consent (for example, a new marketing use of your data), zh55 will seek that consent separately before the change applies to you.

13. Contact & Complaints

For any privacy-related queries, data rights requests, or complaints regarding zh55's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the zh55 Platform. This is the fastest route for routine queries.
• Support Email: [email protected] (plain text only – please type this address manually into your email client; it is not a clickable link).

zh55 will acknowledge data rights requests within 5 business days and provide a substantive response within 30 days. If you are not satisfied with zh55's response to a privacy complaint, you retain the right to escalate your complaint to any applicable data protection regulatory authority in your jurisdiction.

This Privacy Policy was last reviewed and updated in June 2026.